Consulting

At Intelligent Retail Systems we know retail and we know technology. We constantly review our knowledge base to keep up with ever changing retail directions and technology trends so you don’t need to. We have over 20 years experience with Australian and International retail.

Our consulting practice can help you develop and refine your strategy for your digital retail business. We will show you how to use innovative technology to understand your customers and engage with them holistically. We will also help you to use technology to improve the productivity of your store workforce, reducing costs and improving customer service at the coal face of your business.

Previous consulting engagements include:

  • Assessment of Loyalty Management solutions for a Pharmacy Retailer.  The assessment looked at the retailer’s current Loyalty Solutions, and analysed options for replacement of the current system.
  • Development of a Digital Marketing Roadmap, a Business Intelligence and BigData Roadmap and a Merchandise Planning Roadmap for a major Australian retailer.  These roadmaps considered current and future technology, laid out sequence and timeframes for improving solutions, and identified specific vendor solutions for each component.
  • Development of a Store Technology Roadmap for a major retailer.  The roadmap considered the software, hardware and communications required to support in-store technolgy requirements, addressing Customer facing product, back end Store processes and Team Member services.
  • Compilation of a comprehensive IT Strategy for an Office Supplies Retailer.  The IT Strategy was developed in two versions: a detailed 50 page document for presentation within the IT team, and a 10 page executive presentaiton for the retailer’s Executive Team tying the IT strategy into the enterprise goals and objectives.
  • Collaboartion with Harvey Digital on the development of a Digital Strategy for an Industrial Supplies Retailer.  The Digital Strategy considered the development of the retailer’s Digital Businesses and the technology solutions required to support those businesses.
  • Development of a solution architecture for a Customer Portal to be used by a major dairy corporation.
  • Creation of an IT Strategy for an Environmental Engineering company

 

Principal Consultant – Patrick Ramsden

patrickphoto

With over 30 years’ experience with Retail and Enterprise IT in Australia and the UK, Patrick is an experienced retail technologist.  As Head of Strategy & Architecture at Coles, Patrick worked with global technology companies from Silicon Valley to Sydney, exploring how Digital Technologies could transform the retail experience.  After leaving Coles in 2014, Patrick founded Intelligent Retail Systems to provide consulting to Australian retailers to help them master the Digital Revolution.  Patrick also co-founded and was CTO of digital start-up Certanti, which developed customer loyalty products for retailers.  Patrick spent three years as CIO of Swinburne University of Technology, and has worked as COO for environmental engineering firm Leighton O’Brien with accountability for Finance, HR and IT.  Patrick is a graduate of the Australian Institute of Company Directors and holds a BSc from the University of Melbourne.

Patrick is also founder of Apps for Autism, an organisation dedicated to using smartphone technology to assist children on the Autism Spectrum.