Australian Supermarkets, particularly the two largest chains, often look to their North American and UK counterparts for inspiration and innovation. However, there is one aspect of Australian grocery retailing that remains significantly different from these other countries – the way Fresh categories are sold.
If one of your customers requested all the information you have about them, would you be able to provide it? The Australian Privacy Commissioner will shortly decide on the outcome of a 15 month battle between Telstra and Ben Grubb, Deputy Technical Editor of smh.com.au and theage.com.au. The case will determine the actual meaning of […]
The Australian retail customer’s in-store experience is slowly being transformed by the appearance of iBeacons in various shops and malls. Retailers who embrace the technology will quickly gain an edge over those retailers who lag behind. The impact on the shopping experience is potentially as great as the revolution that smartphones have made.
This month Home Depot revealed that millions of customers’ credit card details were stolen and published on the Internet. Following the breach last year at Target which saw the credit card details of 40 million customers (and personal information of 70 million) being stolen, and a number of other highly publicized cyber leakages such as […]
Pharmacies within Supermarkets and increased integration of Liquor are two likely outcomes if the Australian Government adopts the recommendations in the draft report of the Competition Review panel released on Monday (http://competitionpolicyreview.gov.au/draft-report/). Pharmacies It is common in North America and the UK to find a full service pharmacy operating within a large Supermarket. Stores such […]
With over 220,000 NFC terminals in retail outlets, 12 million contactless cards already in circulation, and 60% of Visa and Mastercard transactions in Supermarkets contactless, Australia truly is the land of contactless payment. This means Australia is poised for Apple Pay to enter the market and transform the payment experience quicker than any other market […]
